Privacy Policy
Last updated: July 2026
Information We Collect
When you use our website or contact us for service, we may collect your name, email address, phone number, service address, and details about your service request. If you refer a friend, we collect the contact information you provide about them. If you respond to one of our ads on platforms like Facebook or Google, we receive the information you submit there. When you call us, we collect standard call information such as your phone number and the time of the call. We also collect standard web analytics data such as pages visited, browser type, and referring URLs.
How We Use Your Information
We use your information to respond to service requests, schedule appointments, provide estimates, and communicate about your account. With your consent, we may also send you marketing communications such as promotions and seasonal maintenance reminders, and you can opt out of those at any time. We use analytics data to improve our website and services.
SMS / Text Message Communications
- When you provide your mobile phone number and opt in to receive text messages from Plumb it Heat it Cool it, we may use your number to send you relevant communications.
- We may send you appointment reminders, service updates, account notifications, and promotional offers, depending on your preferences and consent.
- Message frequency may vary.
- Message and data rates may apply.
- We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
- You can opt out of SMS messages at any time by replying STOP, and no further messages will be sent.
- For help, reply HELP or contact us directly.
- Your consent to receive marketing messages is not a condition of purchase.
Email Communications
If you agree to receive marketing emails from us, every message will include an unsubscribe link. Opting out of marketing email does not affect transactional messages about your appointments, estimates, or invoices.
Phone Calls and Call Recording
We use call tracking technology to understand which of our ads and web pages generate phone calls, so the phone number you see on our website may be a tracking number that connects you to our main line. Calls may be monitored or recorded for quality, training, and record-keeping purposes. Where notice is required by law, you will hear a disclosure at the start of the call.
Referrals
If you give us contact information for another person, for example through our referral program, you confirm that you have their permission to share it. We use that information only to follow up about the referral. Anyone whose information was shared with us can ask us to delete it by contacting us using the details below.
Third-Party Services
We work with service providers that process information on our behalf, including Google (analytics and advertising), Meta (advertising on Facebook and Instagram), WhatConverts (call and lead tracking), ServiceTitan (scheduling, customer records, and customer communications), and Web3Forms (website form delivery). These providers are not permitted to use your information for their own marketing. If you apply for financing, your application is submitted to and processed by our financing partners under their own privacy policies. We do not sell your personal information to third parties.
Cookies and Online Advertising
We use cookies and similar technologies to track website activity, remember your preferences, and measure and serve relevant advertisements. When you submit a form, we may share a hashed (encoded) version of your contact information with Google or Meta to measure ad performance; hashing occurs before the information is transmitted. You can control cookies through your browser settings, and you can manage ad personalization through your Google and Facebook account settings or at aboutads.info.
Data Security and Retention
We use commercially reasonable safeguards to protect your information, though no method of transmission or storage is completely secure. We keep personal information for as long as needed to provide service, maintain business records, and meet legal, tax, and warranty obligations, after which it is deleted or anonymized.
Children's Privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected] or calling 484-616-0539.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date at the top.
Contact
Plumb it Heat it Cool it
2117 W Main Street, Norristown, PA 19403
484-616-0539
[email protected]